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Thank you for visiting the Neighborly Transportation webpage.
Our goal is to provide safe and reliable transportation for adults 60
and older in Pinellas county and to ensure nondiscrimination in all
our programs and activities.

Complaint Procedure:

Any person who believes he or she has been discriminated against on the basis of race, color or national origin by Neighborly Care Network may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. Neighborly Care Network investigates complaints received no more than 180 days after the alleged incident. Neighborly Care Network will process complaints that are complete.

Once the complaint is received, Neighborly Care Network will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing him/her whether the complaint will be investigated by our office.

Neighborly Care Network has ninety (90) days to investigate the complaint. If more information is needed to resolve the case, Neighborly Care Network may contact the complainant. The complainant has ten (10) business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within ten (10) business days, Neighborly Care Network can administratively close the case. A case can also be administratively closed if the complainant no longer wishes to pursue their case.

After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. A LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur. If the complainant wishes to appeal the decision, she/he has seven (7) days to do so from the time he/she receives the closure letter or the LOF.

The complaint procedure will be made available to the public on Neighborly Care Network’s website (www.neighborly.org).

Florida Law and Title VI of the Civil Rights Acts of 1964
prohibits discrimination in:

Public accommodations on the basis of race, color, religion, sex, national origin, handicap, or marital status.

Persons believing they have been discriminated against on these conditions may file a complaint, below, and call 727-573-9444.

Ley De La Florida Y El Título VI De Los Actos De Los Derechos Civiles De 1964 prohíbe la discriminación en: Locales públicos en base a raza, color, religión, sexo, origen nacional, discapacidad o estado civil.

Personas creyendo que han sido discriminados en estascondiciones pueden presentar una queja, abajo, y contacto 727-573-9444.

Title VI Complaint Form