CAREERS AT NEIGHBORLY
JOB TITLE: Scheduling/Dispatching $13 an hour
DEPARTMENT: Transportation
STATUS: Full Time
HOURS: Monday - Friday, 8:00am-5:00pm LOCATION: 13945 Evergreen Ave, Clearwater 33762
SUMMARY
Initiates, pre-qualifies and processes intake applications for transportation funded and private pay programs and services. Acts as liaison between referring agency professionals and potential clients. Assists with the scheduling and dispatching components of day-to-day transportation operations. Performs the following duties:
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Ensures registration of all new riders and explains schedules, fares, etc.
- Answers multi-line telephone, routes calls appropriately and efficiently takes messages.
- Verifies rider eligibility status and confirms rider destination eligibility.
- Disseminates transportation service program information relating to criteria and options received via phone calls, faxes and mail.
- Initiates and processes transportation registration and transportation disadvantaged registration forms via telephone and in writing.
- Enters required information accurately into the Route Match, Q computer and CIRTS system.
- Effectively communicates with customers and forwards appropriate referral paperwork for Neighborly Transportation and other Neighborly Care programs.
- Records, as necessary, detailed customer service reports and routes to appropriate persons.
- Keeps Supervisor apprised of scheduling problems and/or rider concerns.
- Performs transportation dispatch functions as needed.
- Adheres to established procedures for time and attendance sheets and/or time clock as directed.
- Responsible for making a positive contribution to the transportation department and the environment in which the department operates.
- Participates in scheduled meetings and other agency and department activities.
- Assist in filing of various forms as required.
- Documents unmet transportation trips for the trip denial list.
- Coordinates and works with scheduling/dispatch staff regarding service requests and/or assignments.
- Maintains a supply of forms and envelopes by copying and collating for mail.
- Responds to faxes received from any local or state agency.
- Performs other duties as assigned by Supervisor or designated individual(s).
JOB TITLE: Program Assistant
DEPARTMENT: Adult Day Center
STATUS: Full-time
HOURS: 8am-4:30pm
LOCATION: 13945 Evergreen Ave, Clearwater 33762
SUMMARY
Performs personal care for participants and assists management in implementing activity programs; and is required to substitute at any Neighborly Day Center when ratio requirements (client census) dictate.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Provides and assists participants with personal care and assists nurse as needed, per written plan of care, including, but not limited to, assisting individuals who use canes, walkers and have an unsteady gait, and assist with toilet activities and pushing wheelchairs.
- Leads, motivates develops and assists participants in the program of therapeutic, recreation and educational activities, per written plan of care, including, but not limited to, demonstrating physical exercise and assisting participants in performing physical exercises.
- Reports and/or records changes in participants’ status/behavior.
- Assist and maintaining a working partnership with volunteers in areas such as orientation to center, participants and their needs, training and center participants activities.
- Maintains the cleanliness of the center.
- Substitutes at any of the other centers as assigned, performing primary and secondary functions as directed by Center Manager in assigned center.
EDUCATION and/or EXPERIENCE
- High school diploma or general education degree (GED); or equivalent combination of education and experience or CNA/HHA certification
JOB TITLE: Contract Manager
DEPARTMENT: Administration
STATUS: Full-time
HOURS: 8am-5pm
LOCATION: 13945 Evergreen Avenue., Clearwater, FL 33762
SUMMARY
The Contracts Manager is responsible for overseeing agency-wide grants and contracts for the Nutrition, Adult Day Care and Transportation programs to ensure compliance.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Assists in reviewing, finalizing, and managing contracts budgets/proposals for programs.
- Contract Reporting, Monitoring, and Renewals
- Coordinate and prepare of federal, state and local government contract renewal applications -- work with program directors, finance, and administrative staff, to insure submissions meet funder requirements;
- Assist program staff to develop strategic program narratives, progress reports, and final reports
- Coordinate with finance and program staff to develop budgets for all contract proposals and renewals, manage budget modifications, allocations and spending plans
- Ensure reporting of contract deliverables
- Manage record keeping for all contract-related correspondence and documentation;
- Ensure compliance with contract requirements in collaboration with program staff
- With finance, develop public contract revenue projections annually and as needed;
- Develop ongoing analysis of contract progress to inform overall agency planning and decision-making
- Tracks and reconciles all units served for all funding sources to meet yearly budget.
- Creates, maintains, and analyzes reports to ensure reporting accuracy and identify trends.
- Reports on all units for all funding sources on a monthly basis. Maintains all back-up documentation.
- Completes end-of-month reports and sends to Finance and AAAPP by the 5th of the month.
- Tracks unduplicated client counts, and demographic statistics in the client database.
- Reconciles SD meals ordered and served on a daily basis.
- Prepares and maintain documentation of meal, trips and service unit discrepancies.
EDUCATION and/or EXPERIENCE
- BA, degree in Public Administration, or Accounting
- Five years experience interpreting contracts monitoring and management
- Experience in monitoring and tracking contract service deliverables
- Excellent Microsoft Office skills (Word, Excel, Outlook, PowerPoint) Preferred Qualifications
- Experience in contracts/program management with AAAPP, health, and/or social services preferred
JOB TITLE: Bilingual Customer Service Intake Rep. (English & Spanish) DEPARTMENT: Administration
STATUS: Full-time $13 - $14 hourly
HOURS: Monday - Friday, 8:00am-5:00pm
LOCATION: 13945 Evergreen Ave, Clearwater, FL 33764
SUMMARY
Initiates, pre-qualifies and administer standard intake and screening instruments for the purpose of gathering information about an applicant for services.
Acts as liaison between referring agency professionals and potential clients by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
- Conduct telephone screening for Pinellas County residents to obtain accurate and appropriate eligibility information from seniors using a standardized, computerized screening tool.
- Determine the individual’s needs and screen for potential eligibility for funded services in an efficient, timely and consumer friendly manner.
- Disseminates program and service information relating to criteria, options and access.
- Forwards appropriate referral paperwork for either Outreach or Program follow up.
- Cancels trips and checks on pickups using Route Match.
- Cancels meals or place meals on hold using Q.
- Completes weekly and monthly reports as to CSI call numbers.
- Contact individuals who are on the wait list for funded programs as required to update information and screen for eligibility.
- Taking credit card payments over the phone.
- Coordinate Adult daycare tours.
- Participates in regular team meetings.
- Work in partnership with other agencies.
- Ensure accuracy of work and the meeting of time deadlines.
EDUCATION and/or EXPERIENCE
- High school diploma or general education degree (GED); or one to three months related experience.
JOB TITLE: Assessment Worker
DEPARTMENT: Nutrition
STATUS: Full Time, $15 a hour
HOURS: Monday - Friday, 8:00am-5:00pm
LOCATION: Travel throughout Pinellas County
SUMMARY
Performs the regular initial assessment and reassessment of all active Nutrition Service clients to determine continued eligibility, monitors quality assurance on all client file, updates and responds to problem concerning any Nutrition Service client by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Determines continued eligibility of all active Nutrition clients:
- Conducts face-to-face initial and reassessment home visits.
- Completes the necessary reassessment forms, and determines client eligibility in the Nutrition program on a yearly basis.
- Performs quality assurance checks on a monthly basis as each file is updated. Monitors data entry of new information, which includes demographic, priority, health or functional changes.
- Informs all clients of OAA program Services. Determines the need for additional services and documents, as well as follows up on, appropriate referrals.
- Assists in conducting Community Outreach throughout Pinellas County as assigned.
- Accurately tracks and manages outreach reporting, deadlines, and goals.
- Responds to emergency or problem situations concerning any client/client of the Nutrition Project.
- Must observe and accurately assess the physical and mental status of clients/clients during the intake/reassessment process.
- Must communicate available program services to clients/clients who have diminished mental capacity due to the aging process or cultural or language barriers.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
If you are interested in this position, please complete the attached Employee Transfer Request form and forward to Human Resources.
Managers/Directors: please post for employees with no computer access.