JOB TITLE: Volunteer Coordinator
DEPARTMENT: Development
STATUS: Full-time
HOURS: Monday - Friday, 8:00am-5:00pm                                                                               LOCATION: 13945 Evergreen Ave, Clearwater 33762

SUMMARY

Recruits, screens, orients, and places volunteers for all Neighborly programs by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following. Other duties may be assigned.

• Performs needs assessment, recruitment, screening, orientation, resourcing, recognition, and evaluation to result in retention of productive and satisfied volunteers who serve to improve the health, wellness and independence of seniors
• Along with supervisor, ability to create and achieve short and long-term goals
• Maintains volunteer records
• Develops a Volunteer Program budget.
• Assists staff in identifying productive and creative roles for volunteers. Works with staff to establish job description and required training for staff and volunteers.
• Serves as the central contact for agency-wide special volunteer projects, such as group projects or special events.
• Tracks, evaluates and reports on the contributions of volunteers with Neighborly staff.
• Assists in community-wide efforts to promote volunteerism.
• Serves as the key advocate for Neighborly volunteer issues.
• Develops volunteer outreach materials
• Makes site visits regularly throughout Pinellas County
• Coordinates student intern programs in conjunction with regional colleges and universities.
• Must be diplomatic and solution-oriented to resolving conflict

OTHER SKILLS AND ABILITIES

• Understanding of Volunteer Management Cycle
• Effective oral and written communications.
• Highly organized with good time management skills
• Work efficiently under pressure with deadlines.
• Knowledge of NCN Policies & Procedures
• Understanding the challenges of aging
• Record keeping and clerical office procedures.
• Work effectively with community/statewide agencies.
• Maintain department, agency and client confidentiality

SUPERVISORY RESPONSIBILITIES

Indirectly supervises all Neighborly Volunteers in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, screening, and orienting volunteers. Will also assist program supervisors with any performance issues of volunteers.

EDUCATION and/or EXPERIENCE

Volunteer experience with two or more nonprofit organizations.  Volunteer management (paid or unpaid). Public speaking. Volunteer Management Certificate. Demonstrated successful sales and/or customer service performance; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Fla. Driver's License and car insurance
• Abuse and Criminal Background Check

TRAINING REQUIREMENTS 

Neighborly Training

Orientation

Job Specific Training

HIPAA Training

Computer Training

• Maintains a supply of forms and envelopes by copying and collating for mail.
• Responds to faxes received from any local or state agency.
• Performs other duties as assigned by Supervisor or designated individual(s).

JOB TITLE: Bilingual Customer Service Intake Rep. (English & Spanish)
DEPARTMENT: Administration
STATUS: Full-time $13 - $14 hourly
HOURS: Monday - Friday, 8:00am-5:00pm                                                                              LOCATION: 13945 Evergreen Ave, Clearwater 33762

SUMMARY

Initiates, pre-qualifies and administer standard intake and screening instruments for the purpose of gathering information about an applicant for services.

Acts as liaison between referring agency professionals and potential clients by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Conduct telephone screening for Pinellas County residents to obtain accurate and appropriate eligibility information from seniors using a standardized, computerized screening tool.
• Determine the individual’s needs and screen for potential eligibility for funded services in an efficient, timely and consumer friendly manner.
• Disseminates program and service information relating to criteria, options and access.
• Forwards appropriate referral paperwork for either Outreach or Program follow up.
• Cancels trips and checks on pickups using Route Match.
• Cancels meals or place meals on hold  using Q.
• Completes weekly and monthly reports as to CSI call numbers.   
• Contact individuals who are on the wait list for funded programs as required to update information and screen for eligibility.
• Taking credit card payments over the phone.
• Coordinate Adult daycare tours.
• Participates in regular team meetings.
• Work in partnership with other agencies.
• Ensure accuracy of work and the meeting of time deadlines.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED); or one to three months related experience.